Don't Miss Out: Last Call for Starlight Express & Exciting Studio Updates!

Welcome to this week’s edition of our Member’s weekly newsletter

With the email coming out weekly, you’ll be pleased to hear I’m running out of things to say! (Almost!)

Just a few things to cover in todays newsletter, still worth running your eyes over though, I promise.

What’s inside…

• Member Events: Last Chance for Starlight Express Tickets

• A New Class Type: Floor Barre

• Member Relations Assistant: Christina goes live today!

• Studio Etiquette: Timekeeping, relaxation, cancellations and waiting lists

• Studio Contact Details: How to reach us

With the email coming out weekly, you’ll be pleased to hear I’m running out of things to say! (Almost!)

Just a few things to cover in todays newsletter, still worth running your eyes over though, I promise.

Member Events

Christina is now Official!

As you will have seen in last week’s email Christina will be stepping into Lauren’s shoes as our Member Relations Assistant from this week.

Please give her some time to settle in (her training is only starting today!), but any membership/credit/payment queries should now be sent to Christina directly at [email protected] . You can also reach her (or Emma) via the studio text number 07897 035 945. Any non-urgent queries will be dealt with as soon as we can get to them. Thanks for your patience.

A New Class : Floor Barre

For those of you that love a challenging workout, or if you love Jo’s Barre classes on a Thursday you must try our new class Floor Barre.

Described by Jo as “A body conditioning workout on the mat, combining ballet movements with the alignment of yoga and the precision of pilates. A dynamic, brisk and challenging class that sculpts the body from head to toe”.

Just to note that there is a uptempo kneeling component in the class so may not be suitable for those with bad knee issues although clients can use a cushion for support.

This class will be replacing SOULfusion on the timetable and has its first outing TODAY at 12:30pm.

It will be a resident class type starting next Tuesday at 12:30-1:30pm if you fancy giving it a try.

Studio Etiquette: Time-Keeping & Cancellations

Just a couple of things I’d like to remind everyone of…

Time-Keeping

It’s one of our core values that our classes start and finish on time.

We value your time and want you to be able to rely on us to not mess up your plans outside of the studio.

With this in mind, please do your best to arrive a few minutes before the class starts so not to miss the important warm up section of the class. It can also be disruptive if you arrive late or leave early.

Relaxation

If you need to miss relaxation on the odd occasion please let your instructor know at the beginning of the class, and make sure you leave swiftly after stretches so you don’t disturb those that are staying for relaxation.

This is a valuable part of your Pilates practice and you should try to avoid missing relaxation on a regular basis as it’s actually very good for you!

Cancellations

It also goes without saying that if you are unable to attend your class for any reason, please do cancel your place on the app. Our classes are getting busier and we have had a few classes that are full but not had 12 people turn up. This can be very frustrating especially if there is a waiting list.

Waiting Lists

Having said that please do use the waiting list function. If a class is showing as full on the app, quite often people have to change their plans.

When a spot in the class becomes available, the system will automatically try to book the first person on the waitlist into the class. If the first person’s payment method fails, the system will automatically move to the next person in the list.

You will receive a text to say a space has been booked for you.

Thank you

That's all for this week, see you next Tuesday!

How to reach us:

As you’re probably aware there are numerous ways to reach us at the studio. All of them get to us, but I thought I would put them all in one place at the end of our emails so you have them easily accessible.

Via Email

• Emma [email protected] For any complaints, compliments or issues.

• Christina [email protected] For any membership/credit/payment queries.

• Dianne [email protected] For any event queries or bookings.

Via Phone/Text

• Studio Phone Number 01462 226 554 (for phone calls and voicemail).

• Studio WhatsApp Number 01462 892 688 (for WhatsApp messages only) When things need an urgent response.

• Studio Text Number 07897 035 945 (accessible by Emma/Christina/Dianne) Non-urgent messages as this is not connected to anyone’s phone.